Methods of receiving Warranty and Support

Foxfire only delivers solutions that have been fully tested to our own rigorous standards. Because all our systems and solutions are subject to these thorough testing procedures, we are confident that you will experience minimal problems and faults.

This, in turn, leads to you requiring less support and reduces associated support costs. To help keep those costs down, Foxfire offers a number of flexible warranty and support packages ranging from hourly charges to an annual subscription service.

Option One (Hourly and Daily)
If your business is relatively static and not subject to frequent change this is a good option to ensure support costs are related to requirements.

Fees are charged at an hourly or daily rate.

On site attendance is provided within 48 hours of a fault being logged, assuming the fault can’t be resolved over the phone or by remote access.

Telephone support is charged on a per incident basis at our technical advice rate. Foxfire will liaise with one of the nominated contacts at your company to ensure a consistency of service and increased speed of resolution.

After the first callout charge payment on this option all future costs will be based specifically on the advice and services provided.

Option Two (Monthly and Annually)
Foxfire strongly believes in providing solutions that require minimal maintenance. However, there are always routine administrative tasks such as creating or deleting users.

Foxfire can provide concise documentation that enables straightforward and mundane tasks to be carried out by your own staff.

We will configure an interface that simplifies administrative tasks and walk through the necessary steps with your appointed contact points.

If the monthly option is selected services will include healthchecks, backup and antivirus monitoring services and 2 free technical support or advice calls. The annual option will have an extra 2 free monthly technical support or advice calls.

All additional services will be charged according to our rate card which will be sent upon request.