Traditional Switch Solutions

As telecommunication and data technologies converge, it is essential that a business deploying telecom solutions exercises care when choosing which system to purchase.

Telecommunication solutions tend to fall into one of three categories.
Firstly, there is the tradition PABX type solution, which is isolated from your data and network technologies. Generally, this solution is fully managed by the supplier. Secondly, there are solutions fully built on network and data technologies, known as Voice Over IP (VoIP) solutions.

Finally, there are solutions which take the maturity and feature set of tradition PABX and build in added value services, such as predictive dialling, voice mail, call routing and process modelling tools, based around Microsoft operating system architecture.

Foxfire has worked with all three of these telecommunication technologies and has formed excellent working relationships with suppliers in this field, interfacing between the customer and the vendor to deliver a solution that meets the business expectations, requirements and needs.

Voice Over IP Solutions

Over the past few years there’s been much talk about Voice Over IP technology (the ability to send voice traffic down the same circuit as data). But in many cases these groundbreaking solutions by innovative vendors have not met business expectations.

This is the due to the nature of immature technologies, which give rise to a number of issues, including reliability problems and lack of a full feature set.

Foxfire has investigated and monitored this technology and now believes it is at a point where our customers can benefit from its use.

The Cisco suite of products is now available to most businesses, regardless of size, and over the coming years this is a sector that Cisco has the potential to dominate.

Improve Customer Service

Through the use of well designed auto attendants (the option menus used to route incoming calls to the right area) suited to your business workflow, a modern telecommunications solution can improve internal efficiency.

By reducing the number of internal transfers from department to department, resources are utilised better and, as a result, individual users are able to handle more calls each day.

This manifests as improved service to your customers and increases customer satisfaction, there is no surer a way to frustrate a customer than by endlessly routing them around your office to the wrong telephone extensions.